Jim Washkau Jr.

The mess that is Microsoft Complete – Surface Pro Service Request

by on Apr.01, 2013, under Images, Reviews

So on March 11th, my Microsoft Surface Pro 128GB suffered some catastrophic damage. I put the Surface in my briefcase and left the room. About 30 seconds later, I heard my girlfriend scream my name as I rush back to discover my briefcase had tipped over and the surface slid out and fell about 3 feet onto tile floor. Needless to say, the Surface did not survive. As visible below, the screen had cracked and glass shards were flaking off the screen. Surprisingly, the Surface internals had survived and the unit did function.

tl;dr (Full Story Below)
They did not replace it in store.
They did not overnight it as promised.
It was not shipped within 2 days of arriving.
My package is lost and was never sent to FedEx.
3+ weeks and I don’t have any idea where my Surface is.

Update: My device was returned without being repaired
I was accused of tampering with the device
and voiding the warranty
Microsoft finally admitted to making a mistake after 6 weeks

The store was understanding and helped me fix their mistake


Surface Pro Cracked Screen1 The mess that is Microsoft Complete   Surface Pro Service Request

Microsoft Surface Pro 128GB cracked screen

At this point, I was very fortunate to had bought the $150 Microsoft Complete warranty package which covered accidents like this. I decided to drive to the Wilmington DE Microsoft Store about 1 hour away after work. I made an appointment and got there right on time. The staff was very friendly but in the end, I was forced to ship it out to their service center to get it fixed. I asked them why I could not exchange it in store and they told me they were “out of stock”. I asked again but this time it was “they do not have any service replacements but do have Surfaces in stock”. This was the first alarm that this wasn’t going to be a hassle free return. I insisted that I would like to get the unit back within 5 days for a business trip and they told me they would overnight it to the repair facility. I paid the $50 deducible as required in the insurance policy and drove the 1+ hour home. Fast forward 3 weeks and I still have no clue when I will receive my Surface back.
(continue reading…)

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Now Looking For Full-Time Work

by on Jul.23, 2012, under News, Work

GraduationDayC2 136x300 Now Looking For Full Time WorkAfter just graduating from Temple University’s Fox School of Business with a BBA in Marketing, I am now looking to enter the work force in full swing. Although I do have a few promising opportunities lined up that I am excited about, I am still exploring all of my options. I know I haven’t updated this site in quite some time but feel free to look around and get a better understanding of who I am and how I can fit into your workforce. I am very interested in any marketing positions in the Philadelphia region especially marketing analytics or online marketing campaigns. Feel free to contact me in any way! My resume and sample cover letter is attached below.

Update: As of September, 2012 I have accepted a position at Swets Information Services as the Government Administrator / Sales Assistant. Thanks to everyone that has helped me accomplish this!
Resume (Word, .doc)
Cover Letter Sample (Word, .doc)

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Amazon Kindle 2

by on Jul.23, 2010, under Books, Images, News, Reviews

Amazon Kindle 2 300x216 Amazon Kindle 2So the other day I got my Kindle 2 from Amazon. I was a little skeptical of e-Readers but for the price I got it for it was worth a try. I figured if I didn’t like it I could sell it and make $50 regardless. Anyway my Kindle has rekindled (no pun intended!) my passion for reading. The e-Ink screen is not like an average LCD screen on a laptop or cell phone. The Kindle screen is identical to reading from an actual text book. No eye strain or blinding back lights. It is super light weight, thin, gets free wireless internet, and has a battery life of 10 days.¬† The additional features the Kindle 2 provides¬†over reading traditional paper books make reading much more enjoyable and convenient; not to mention you can load downloaded documents onto the Kindle for free…hint hint.

Interested in buying one yourself? Use this link

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New Road Bike

by on May.25, 2010, under Cycling, Images, News

After living in the city for over 2 years now I finally got myself a good road bike. Thanks to a friendly worker over at Performance Bikes I learned what size frame I needed and what parts make a quality road bike. Road Bikes feature drop handlebars and many more gears than their mountain bike counterparts and make traveling among the city that much easier. I did some research and finally purchased the Motobecane Vent Noir. The Vent Noir features the Shimano 105 derailleur, a carbon fork to help absorb shocks, and a bunch of other good parts for a bike under $1,000. Overall I am very satisfied with my bike and look forward to exploring the city more.

IMG 4994 300x200 New Road BikeIMG 4991 300x200 New Road Bike

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Journey Through Rausch Creek

by on Mar.27, 2010, under Images, News

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Philadelphia Night Driving Time Lapse

by on Mar.17, 2010, under Photography, Videos

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