Blog

01 Apr The mess that is Microsoft Complete – Surface Pro Service Request

So on March 11th, my Microsoft Surface Pro 128GB suffered some catastrophic damage. I put the Surface in my briefcase and left the room. About 30 seconds later, I heard my girlfriend scream my name as I rush back to discover my briefcase had tipped over and the surface slid out and fell about 3 feet onto tile floor. Needless to say, the Surface did not survive. As visible below, the screen had cracked and glass shards were flaking off the screen. Surprisingly, the Surface internals had survived and the unit did function. tl;dr (Full Story Below) They did not replace it in store. They did not overnight it as promised. It was not shipped within 2 days of arriving. My package is lost and was never sent to FedEx. 3+ weeks and I don't have any idea where my Surface is. Update: My device was returned without being repaired I was accused of tampering with the device and voiding the warranty Microsoft finally admitted to making a mistake after 6 weeks The store was understanding and helped me fix their mistake   [caption id="attachment_884" align="alignnone" width="204"]Microsoft Surface Pro 128GB cracked screen Microsoft Surface Pro 128GB cracked screen[/caption] At this point, I was very fortunate to had bought the $150 Microsoft Complete warranty package which covered accidents like this. I decided to drive to the Wilmington DE Microsoft Store about 1 hour away after work. I made an appointment and got there right on time. The staff was very friendly but in the end, I was forced to ship it out to their service center to get it fixed. I asked them why I could not exchange it in store and they told me they were "out of stock". I asked again but this time it was "they do not have any service replacements but do have Surfaces in stock". This was the first alarm that this wasn't going to be a hassle free return. I insisted that I would like to get the unit back within 5 days for a business trip and they told me they would overnight it to the repair facility. I paid the $50 deducible as required in the insurance policy and drove the 1+ hour home. Fast forward 3 weeks and I still have no clue when I will receive my Surface back.
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02 Feb Protected: Zynga Critical Analysis

Zynga’s business strategy takes a unique position which depends on the transactions of highly profitable patrons called “whales.” Although Zynga has over 232 million active users that play their social online games, only a small portion of these users account for all of Zynga’s overall revenue(1,MacMillan and Stone). These users are “comparatively wealthy, older players” who are willing to pay cash to get ahead in these virtual communities. This may be a good way for Zynga to initially raise capital but it may soon face a consumer spending crash after their games start to lose their appeal. Investors have become...

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29 Jan Protected: Fivestar Tires Assignment

James Washkau Kelsey and Mackenzie Inc. Philadelphia, PA 19123 May 11, 2011 Craig Harris Marketing Manager Fivestar, Inc. Philadelphia, PA 19122 Dear Craig: I understand that Fivestar, Inc  is having difficulties with the sales of their winter tires. We believe that the problem is not with the actual tires but rather the attitudes of the consumers interested in these types of tires. Background Although initial sales of the Treadfast winter tires were encouraging, sales quickly leveled off. Treadfast’s share of the Northeastern winter tire market is lower than expected despite Treadfast’s tagline of “All the traction of the better-known tires, at a price you can afford.” Objectives The objectives our market research firm...

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29 Jan Evolutions and Extinctions – Lab Final Review Page

Evolutions and Extinctions - Lab Final Review Page Cnidarians Rugose Corals Tabulate corals Hexacorals Bryozoans Brachiopods Inarticulates Articulates Mollusks Gastropods Bivalves Cephalopods- squids -Nautiloids -Ammonoids -Belemnoids Arthropods -Trilobites -Crustaceans Echinoderms -Crinoids -Echinoids -Asteroids Hemichordates -Graptolites -...

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23 Jul Amazon Kindle 2

So the other day I got my Kindle 2 from Amazon. I was a little skeptical of e-Readers but for the price I got it for it was worth a try. I figured if I didn't like it I could sell it and make $50 regardless. Anyway my Kindle has rekindled (no pun intended!) my passion for reading. The e-Ink screen is not like an average LCD screen on a laptop or cell phone. The Kindle screen is identical to reading from an actual text book. No eye strain or blinding back lights. It is super light weight, thin, gets...

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25 May New Road Bike

After living in the city for over 2 years now I finally got myself a good road bike. Thanks to a friendly worker over at Performance Bikes I learned what size frame I needed and what parts make a quality road bike. Road Bikes feature drop handlebars and many more gears than their mountain bike counterparts and make traveling among the city that much easier. I did some research and finally purchased the Motobecane Vent Noir. The Vent Noir features the Shimano 105 derailleur, a carbon fork to help absorb shocks, and a bunch of other good parts for a...

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